Sears Holdings Corporation (SHC) associates and retirees are eligible for a discount on merchandise and services when purchases are made with cash, check, Sears gift card, Kmart gift card, Green Dot Prepaid Card, Sears credit card, or other in-house credit card. The associate discount is also allowed when PIN debit cards are used at most registers within stores.

Frequently Asked Questions

Q. Do all Sears retirees get the Kmart discount?
A. All Sears retirees who retired before April 1, 2003 will be eligible for the Kmart discount. Sears retirees who retired after April 1, 2003 from Sears Corporate, Product Repair Services, CCN, SLS, SHIP, sears.com, or from the Sears Full-line, Sears Essentials or Sears Grand organizations will also be eligible for the Kmart discount. Eligibility charts are located at the end of the Sears Holdings discount policy.

Q. Do Kmart retirees get a discount at Sears?
A. Yes, eligible Kmart retirees receive a retiree discount at Sears. Eligibility charts are located at the end of the Sears Holdings discount policy.

Q: What does tax law have to do with our discount?
A: Federal tax law governs tax-free employee discount programs. In order for SHC to offer a tax-free discount program, we must remain compliant with the tax law – non-compliance could result in taxable income to the associate/retiree and financial penalties to SHC.

Because SHC has a variety of businesses operated through many different legal entities, associates/retirees who work/worked in one line of business may not be eligible for a discount in all other business lines. The tax law groups certain types of businesses together and SHC must use those groupings to determine eligibility. Eligibility charts are located at the end of the Sears Holdings discount policy.

Q. Can you clarify which associates/retirees are eligible for the Sears and Kmart online discount?
A. All Sears retirees who retired before April 1, 2003 will be eligible for the Kmart discount, including kmart.com. Sears retirees who retired after April 1, 2003 from Sears Corporate, Product Repair Services, CCN, SLS, SHIP, sears.com, or from the Sears Full-line, Sears Essentials or Sears Grand organizations will also be eligible for the Kmart discount. Eligibility charts are located at the end of the Sears Holdings discount policy.

All Kmart retirees have the same discount as is available to current associates in the line of business from which they retired. Eligibility charts are located at the end of the Sears Holdings discount policy.

Retiree discount questions including eligibility should be directed to the Retiree Service Center (1-800-762-7327).

Associates, retirees and eligible dependents must have a registered account profile set up on Sears.com and Kmart.com in order to receive a discount. To receive your discount for purchases online, please follow the steps below to set up an account. Make sure you have your discount card in hand.

• Shop online at www.Sears.com and www.Kmart.com
• Click on My Profile link at the top of the Sears.com Homepage or Kmart.com Homepage
• Create an Account
• Click on My Affiliations link under the Order & Shopping header
• Click on Add associate discount # and key in discount number found on your discount card
• Click the Save button

Online discounts will be applied automatically and displayed on your order summary at check-out.

NOTE: Associate/retiree discounts are only applied to online purchases made using a Sears Credit product, Gift Card or Electronic Check, per company policy.

Q. Can you clarify which associates/retirees are eligible for the Lands’ End on-line discount?
A. The following associates and retirees are eligible for a 20 percent discount on Lands’ End merchandise ordered through the Lands’ End Employee Order Web Site:

• Sears and Kmart associates and retirees who work in or retired from Corporate.
• Sears associates and retirees who work in or retired from CCN, Full-line stores, Sears Grand, Sears Essentials, sears.com, and Sears distribution centers/SLS.
• Sears retirees who retired prior to April 1, 2003.

Q. How do I access the Lands’ End Employee Order Web Site?
A. Orders placed by phone or catalog are not eligible for the discount. To receive the discount, you must use the special Web page www.landsend.com/internalorders and pay for your purchases with either your Sears Card, Sears Gold MasterCard, or Lands’ End Gift Card. First time users should read these instructions before logging in.

Q. Are Sears and Kmart associates/retirees eligible for discounts at Dealer Stores?
A. No. Because of Federal tax laws, Sears and Kmart associates/retirees are not eligible for discounts at independently owned Dealer Stores. Likewise associates/retirees of independent Dealer Stores are not eligible for discounts at any SHC formats.

Q. Can I let someone else use my discount card?
A. No. Only the cardholder whose name is on the card can use the discount card.

Q. My daughter needs a new refrigerator for her house. Can I buy it for her using my discount?
A. Only if you are buying it as a gift. You may not make a purchase for someone, including a family member, if they are going to reimburse you for that purchase.

Q. Can I get a discount at Sears Canada?
A. No, there is currently no discount privilege between Sears and Sears Canada.

Q. Can you clarify the policy regarding the use of coupons?
A. Purchases made using promotional coupons are not eligible for the discount. Purchases made using reward certificates, such as Sears Premier rewards or KidVantage rewards, or Family & Friends discount shopping passes, continue to be eligible for the discount. Some product restrictions may apply. The discount is available in conjunction with Craftsman Club events; however, the discount is not available with purchases made using Craftsman Club promotional coupons.

Q. Is the discount allowed when a price is reduced in accordance with Sears price matching policy?
A. No. The associate/retiree discount is not allowed on top of price matches. Associates/retirees are eligible for the lesser of the price match or the discounted selling price.

Q. Can I get a 10% discount on groceries when I shop at a Kmart SuperCenter?
A. There is no associate/retiree discount on most grocery items. The discount is generally allowed on grocery items that are identical to those carried in Kmart stores.

Q. I made a purchase at Kmart but didn’t receive my discount on all the items purchased. Why?
A. The discount does not apply to Kmart advertised merchandise, including “Buy One, Get One” events.

Q. Do You Need a Replacement Discount Card?

Have you or your eligible dependent lost a discount card? Has your card suddenly stopped working? Is it broken or worn? No worries. You can request a replacement card by calling the Retiree Service Center at: 1-800-762-7327. Representatives are available to assist you from 10 a.m. to 5 p.m. ET Monday through Friday. When you call, please verify that your mailing address on file is correct. Replacement cards typically take three weeks to arrive after you make your request for a replacement card. If you don’t receive your replacement card within three weeks, please contact the Retiree Service Center at: 1-800-762-7327.

NOTE: All replacement cards now include the Sears Holdings Corporation logo.